Help Firefighters Respond Faster — Register with Community Connect
In an emergency, every second counts. When firefighters arrive at a home or business, they often have limited information about the property or the people inside. The District of North Vancouver Fire and Rescue Services (DNVFRS) is encouraging all residents and business owners to help improve emergency response by registering with Community Connect.
What Is Community Connect?
Community Connect is a secure, online platform where residents and businesses can share important information that helps firefighters respond more effectively in an emergency.
When DNVFRS crews are dispatched to a property, the information provided through Community Connect allows them to better understand who and what may be inside — helping them make faster, safer, and more informed decisions.
Why It Matters
By sharing a few key details, residents and business owners can help firefighters tailor their response during critical moments. Information that can make a difference includes:
- Accessibility needs or medical conditions
- Important medications or health concerns
- Number of residents or occupants
- Presence of pets or service animals
- Languages spoken in the household
- Property layout or entry points
This data is only accessed by DNVFRS captains, and only while responding to an active emergency at that address.
Registrants can also choose to receive automatic notifications by text or email if DNVFRS responds to an incident at their property.
Security and Privacy
All information shared through Community Connect is kept strictly confidential and protected with bank-level encryption and password security. The platform is designed solely to help emergency responders better protect you, your property, and your community.
If you’re comfortable logging into your online banking, you can feel confident in the security of Community Connect.
For Businesses
Business owners are also encouraged to register. While most businesses already maintain a fire safety plan, Community Connect allows owners and managers to directly update key details — such as staff numbers, hazardous materials, and building information — as operations change.
This ensures firefighters always have access to the most current information during an emergency response.
How to Register
Registration is quick and easy:
A Safer Community Starts With You
Community Connect is a simple way for residents and business owners to play an active role in public safety. By taking a few minutes to register, you’re helping first responders act faster and more effectively when every moment counts.
For more information or to sign up, visit Community Connect and help build a safer, more prepared community through prevention, preparedness, and response.